Guest information
Zalai CSEPP Estate · Garabonc, Hungary
Dear Guest! Our aim is to make your stay peaceful and relaxing. If you experience any shortcoming in the services of the accommodation or wish to make a complaint, please follow the procedure below so that we can resolve the problem as quickly as possible.
If you notice any technical fault, cleanliness issue or other problem, please let us know immediately at the accommodation or via the following direct contacts:
We investigate verbal complaints immediately and, wherever possible, resolve them on the spot. If the fault cannot be remedied immediately, we record the complaint in writing and give you a copy of the record.
If we were unable to settle your complaint satisfactorily on site, or if you wish to submit your comments in writing, you can send your complaint to the e-mail address above or by post to 8749 Zalakaros, Kilátó út 2., Hungary. In accordance with the law, we will send you a detailed, reasoned written reply within 30 days at the latest.
If no agreement is reached between the host and the guest during the complaints procedure, you may turn to the following official bodies for legal remedy:
Notary exercising legal supervision over the accommodation
Notary of the Municipality of Garabonc
8747 Garabonc, Fő út 16.
E-mail: garaboncpmh@t-online.hu
Competent consumer protection authority
Zala County Government Office, Department of Transport, Technical Licensing and Consumer Protection – Consumer Protection Unit
8900 Zalaegerszeg, Pintér Máté u. 22.
E-mail: fogyasztovedelem.zala@zala.gov.hu · Phone: +36 92 510 530
Conciliation Board (out-of-court settlement of consumer disputes)
Zala County Conciliation Board
8900 Zalaegerszeg, Petőfi utca 24.
Phone: +36 92 550 513 · Fax: +36 92 550 525
E-mail: zmbekelteto@zmkik.hu
Thank you for helping us maintain and improve the quality of our accommodation with your feedback!
← All house rules and guest informationPlease feel free to call us – we are happy to help.